Shipping Policy

At ELITELUMINANCE, we are committed to delivering our luxury skincare products efficiently and securely to our valued customers. Please review our shipping policy below for details on processing times, shipping options, and international availability.

Processing & Handling Time

• All orders are processed within 1-3 business days (excluding weekends and holidays).

• Orders placed after 2:00 PM (EST) will be processed on the next business day.

• You will receive a confirmation email with tracking details once your order has shipped.

Domestic Shipping (United States)

We offer the following shipping options within the U.S.:

Standard Shipping (5-7 business days) – Free for orders over $50, otherwise a flat rate of $5.99.

Expedited Shipping (2-3 business days) – Available for $9.99.

Express Shipping (1-2 business days) – Available for $19.99.

Delivery times are estimates and may vary due to weather, carrier delays, or high-order volume.

International Shipping

We proudly offer international shipping to select countries. However, we currently do not ship to all regions due to restrictions.

Supported Countries: Canada, United Kingdom, Australia, France, Germany, UAE, and more.

Shipping Time: 7-14 business days (may vary by location).

Cost: Calculated at checkout based on destination and shipping method.

Important International Shipping Notes:

• Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

• We are not responsible for delays due to customs clearance.

• If your country is not listed at checkout, we do not currently ship to that location.

Order Tracking

• Once your order ships, you will receive a tracking number via email.

• You can track your order directly on our website or through the carrier’s tracking portal.

• If you have not received a tracking update within 5 business days, please contact us at Eliteluminance@gmail.com

Shipping Delays & Lost Packages

• We strive to ensure timely deliveries, but unforeseen carrier delays may occur.

• If your package is lost or delayed beyond the estimated delivery time, please contact us so we can assist with a resolution.

• ELITELUMINANCE is not responsible for incorrect shipping addresses provided by customers. Please verify all information before placing your order.

Returns Due to Failed Delivery

If a package is returned due to an incorrect address, unclaimed delivery, or refusal to pay customs fees, the customer may be responsible for reshipping fees.

For any shipping-related inquiries, please contact our Customer Support Team:

📧 Email: Eliteluminance@gmail.com

📞 Phone: +1 (678) 813-0522

📆 Business Hours: Monday - Friday | 9 AM - 6 PM EST

Thank you for choosing ELITELUMINANCE—where luxury skincare meets exceptional service.